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1. We respect your privacy
1.1. AllTen Software Limited respects your right to privacy and is committed to safeguarding the privacy of our customers, software applications or apps ('Applications') and websites (‘Websites’) users. We adhere to the Privacy Principles contained in the New Zealand Privacy Act 1993 (the Act). This policy sets out how we collect and treat your personal information.
1.2. "Personal information" is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. AllTen Software Limited will, from time to time, receive and store personal information you enter onto our Applications and Websites, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1. AllTen Software Limited may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Our Applications and Websites may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
4.3. AllTen Software Limited may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, during a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of AllTen Software Limited, its Applications, Websites, and customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of New Zealand. These may include but are not limited to the geographic locations of services provided by companies we use to provide our services.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1. AllTen Software Limited is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the New Zealand Privacy Act 1993 (the Act). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at email@example.com or firstname.lastname@example.org.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the New Zealand Privacy Act 1993 (the Act).
8. Software Applications and Websites
8.1. When you use our Applications or Websites
When you use our Applications or Websites, we may collect certain information such as mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application or Website. This information is used in an aggregated manner to analyse how people use our Applications or Websites, such that we can improve our service.
8.3. Mobile Identifiers
We may from time to time use mobile identifiers on our Applications or Websites to deliver non-personalized ads. A mobile identifier is a sequence of alphanumeric characters assigned to a mobile phone or tablet by the device’s operating system, either iOS or Android. Mobile identifiers are used by marketers, advertisers, and app publishers to anonymously identify, understand, and target mobile device and app users.
8.4. Automatic collection
Our Applications or Websites may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application or Website.
8.5. Third parties
Our Applications or Websites may have links or provide functionality to upload data, to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that AllTen Software Limited is not responsible for the privacy practises of other such applications or websites. We encourage our users to be aware, when they leave our Application or Websites, to read the privacy statements of each and every application or website that collects personal identifiable information.
When you use our Applications or Websites, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within to improve the user experience and display a location map with relevant advertisements. We will not share your current location with other users or partners.
9. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send details of your complaints to email@example.com or firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10. Op out right
You can stop all collection of information by our Applications by uninstalling the Applications and not use our Websites. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network to uninstall our Applications.
Revision: v2.0 (2/7/2021)R